Shipping & Returns FAQs

We currently ship to the UK, United States, Canada, Australia and most of Europe. To enquire about shipping to a different destination, please contact us.

All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. If you order on a weekend with Express delivery it will be dispatched on the Monday.

Almost all of our PCs are built to order, meaning unless otherwise stated, there is a standard build time of around 7 to 11 working days before they are shipped. We do offer Express Build Time and Delivey which is 3-5 Working Days. You will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 2PM ON A WORKING DAY.

You can choose from various couriers that we use on a day to day basis, Our main couriers are DPD and Royal Mail. On request via phone or email, we also offer special couriers that will deliver from door to door at a custom price.

You can track your order from your account, alternatively you can use the link in the shipping confirmation email sent when shipped from us.

Amazon will provide all order and shipping confirmation communication: this is to avoid conflicting messages and reduce confusion.

Please inspect your package before signing for it/ accepting it from the courier service. Make sure there is no visible external damage to the cardboard packaging. If you sign for the delivery, you are confirming with the courier that it has arrived in good order. If your order is damaged in transit on its way to you, we will make a complaint to the delivery service and arrange this to be returned to us for replacement or for a full refund. Please contact us immediately if you find damage.

Please inspect your package before signing for it/ accepting it from the courier service. Make sure there is no visible external damage to the cardboard packaging. If you sign for the delivery, you are confirming with the courier that it has arrived in good order. If your order is damaged in transit on its way to you, we will make a complaint to the delivery service and arrange this to be returned to us for replacement or for a full refund. Please contact us immediately if you find damage.