Thank you for choosing NEON CREST LIMITED. We aim to provide you with the best shopping experience, please refer to our below policies for returns, shipping, refunds and more.

 

Shipping Policy

1. Delivery Information
  • We dispatch orders Monday to Friday. We do not dispatch on weekends.
  • Most of our PCs are built to order. Unless stated otherwise, there is a build time of approximately 5 to 10 working days before dispatch.
  • Once your order is shipped, you will receive an email with a courier tracking number.
  • Next-day delivery cut-off time: 1 PM. Orders placed after this time will be processed the next working day.
2. Courier Services & Tracking

We use multiple courier services for deliveries:

DPD Deliveries
  • Most packages are shipped via DPD Tracked Next-Day Delivery.
  • Once dispatched, you will receive a notification via email or SMS with tracking details.
  • DPD will provide a delivery time slot between 9 AM – 5 PM on the day of delivery. We do not control delivery times as they are determined by DPD.
  • If you are unavailable, DPD offers alternative delivery options via their app or tracking page.
DHL Deliveries
  • Once your package is scanned into DHL’s system, you will receive a tracking number via email.
  • All DHL shipments are sent on a next-day service, subject to unforeseen courier delays.
Royal Mail Deliveries (Smaller Items)
  • Sent via tracked delivery, with an estimated next-day arrival after posting.
  • Tracking details will be provided, but next-day delivery is not guaranteed.
Supplier-Shipped Items
  • Occasionally, products may be shipped directly from our suppliers rather than our Dronfield location.
  • Alternative couriers may be used in these cases, but a tracking number will always be provided.
  • Dispatch times for supplier-shipped items may vary.
3. Delivery Requirements & Risk
  • Please ensure that someone is available to sign for the package upon delivery.
  • Upon receiving the delivery, inspect the package for visible damage.
  • The risk and responsibility for the products transfer to you upon delivery.
4. Collection Option
  • You may collect your order from our premises by arranging this in advance.
  • Please bring valid identification, your order confirmation, and proof of address for verification.
5. Damage & Returns Policy
  • Check your item within 48 hours of delivery for any damage.
  • Failure to report damage within this time frame may affect your eligibility for a refund or replacement.
  • If returning an item, retain the original packaging to prevent complications.
6. International Shipping
  • If ordering from outside the UK, your order may be subject to import duties and taxes imposed by your local customs office.
  • You are responsible for any such charges. We do not control or predict these fees.
  • International deliveries may be subject to customs inspections, which can affect delivery times.

For further assistance regarding shipping, please contact our support team.

Refund and Return Policy

1. Order Cancellations
  • Before Shipping: You may cancel your order if it has not yet been shipped. Please notify us via phone or email, providing your order number, name, and address.
  • After Shipping: If your order has already been shipped, you must inform us within 14 days of receipt and return the product within 14 days at your own cost and risk.
2. Returns Process
  • Items must be returned in the same condition they were received.
  • You are legally required to take reasonable care of the products while in your possession.
  • If required, we can arrange collection using our courier at a cost based on weight and value. You will be liable for any damages in transit due to incorrect packaging.
3. Refund Processing
  • Once we receive the returned product, we will issue a refund within 14 days, including standard delivery costs (excluding any additional delivery services selected).
  • If you do not return the goods as required, we may charge for the cost of recovering them.
  • Any applicable restocking fees (up to 15%) may apply if items have been handled beyond what is necessary to establish their nature and functionality.
4. Non-Refundable Items
  • Software or consumable goods that have been unsealed or activated.
  • Digital key purchases that have already been fulfilled and emailed.
  • Trade-ins (due to depreciation in value after use).
5. Faulty, Incorrect, or Damaged Goods
  • Faulty Products: Report faults within 48 hours via phone or email and submit a return form through our website.
  • Damaged or Incorrect Items: Notify us within 48 hours of receipt to be eligible for return or replacement.
  • Collection & Repair/Replacement: For faults reported within the first month, we will arrange collection at our expense. If the product is found to be not defective, the customer will bear the costs of collection, re-delivery, labor, and packaging.
6. Returns Due to Change of Mind
  • Brand New Items
  • Refurbished Items
7. Shipping Damage
  • Notify us within 7 days of receiving a damaged item.
  • We will arrange collection and offer repair or replacement.
  • Failure to report within 7 days may affect our ability to claim on shipping insurance.
8. Service Contracts & Digital Downloads
  • Digital downloads are non-refundable once activated.
  • Unused digital downloads can be refunded within 14 days of purchase.
9. Hardware Banned Machines
  • If your machine has been hardware banned, your warranty is void.
  • Hardware bans may affect multiple components (memory, storage, motherboard, etc.).
  • We do not support cheating or modified software that results in hardware bans.
Refunds
  • Refunds will be issued once we receive and inspect the returned item.
  • If approved, the refund will be processed to your original payment method.
  • Processing time depends on your card issuer’s policies.

For any return requests or inquiries, please contact our customer support team at:
📧 support@neoncrest.org

  • This policy is subject to change without prior notice.
  • All transactions are governed by English law.
  • We are legally obligated to supply goods in conformity with the contract.
  • Our refund policy applies only to Direct Computers purchases and does not extend to third-party links or websites.

Privacy Policy

Last Updated: November 07, 2025

At NEON CREST LIMITED (“we,” “us,” or “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, https://neoncrest.org/ (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on our Site with a revised “Last Updated” date.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

A. Information You Provide to Us

We collect personal information that you provide directly, including:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment confirmation, and purchase details.
  • Account Information: Username, password, and security questions.
  • Shopping Data: Items viewed, cart details, loyalty points, reviews, referrals, and gift cards.
  • Customer Support: Messages or details you provide when contacting us.

Some features of our Services may require specific personal details. If you choose not to provide them, you may not be able to use certain features.

B. Information We Collect Automatically

We collect data through cookies and tracking technologies (“Usage Data”), which may include:

  • Device and browser details
  • Network connection data
  • IP address
  • Site interaction and activity
C. Information from Third Parties

We may also receive data from third parties, such as:

  • E-commerce & Payment Processors: Shopify and payment providers for order fulfillment.
  • Analytics & Marketing Partners: Data on website interactions and ad performance.
  • Shipping & Fulfillment Partners: To ensure order delivery and tracking.

All third-party data is processed according to this Privacy Policy.

3. How We Use Your Personal Information

We use your personal data for:

A. Providing Our Services
  • Processing orders, payments, returns, and exchanges
  • Account management
  • Customer service and support
B. Marketing & Advertising
  • Sending promotional emails, offers, and updates
  • Personalizing ads and content (opt-out available)
C. Security & Fraud Prevention
  • Detecting and preventing fraud, unauthorized access, or legal violations
D. Service Improvement
  • Analyzing usage data to enhance our website and user experience
Legal Basis for Processing (EEA Users)

Under GDPR, our data processing is based on:

  • Contractual necessity (e.g., processing orders)
  • Legitimate interests (e.g., improving security and services)
  • Your consent (e.g., marketing emails)
4. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Improve site performance and functionality
  • Provide personalized content
  • Analyze visitor activity

Managing Cookies: You can disable cookies in your browser settings. However, this may affect site functionality.

Do Not Track (DNT): Our Site does not respond to DNT signals. Learn more at www.allaboutdnt.com.

5. How We Share Your Personal Information

We may share your data with:

  • Service Providers: Payment processors, shipping partners, and analytics tools
  • Business & Marketing Partners: For targeted advertising and promotions
  • Legal & Compliance Authorities: If required by law or to protect our rights

We do not sell your personal data or share sensitive information without your consent.

6. User-Generated Content

If you post reviews or other content on our Site, it will be publicly visible. We are not responsible for how others use this information.

7. Third-Party Websites

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their policies before providing your data.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from users under 16. If you believe we have collected a child’s data, please contact us for removal.

9. Security & Data Retention

We implement strong security measures, but no system is 100% secure.

We retain your data only as long as necessary for:

  • Account management
  • Order processing
  • Legal compliance
10. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your data (see what we collect)
  • Request deletion of your personal information
  • Correct inaccuracies in your data
  • Opt-out of marketing communications
  • Restrict processing of your data
  • Withdraw consent for data usage
  • Portability (request a copy of your data)
  • Appeal a denial of your request

To exercise your rights, email us at accounts@directcomputers.co.uk. We will verify your request before processing it.

11. Complaints & Contact Information

If you have concerns about how we handle your data, contact us:

📧 Email: support@neoncrest.org
📍 Address:
International House, 64 Nile Street, London, England, N1 7SR

For EEA users, you may also file a complaint with your local data protection authority.

12. International Data Transfers

We may transfer your data outside your country. If we do, we follow legal safeguards like Standard Contractual Clauses (SCCs) under GDPR.

Final Notes

We encourage you to review this policy periodically for updates. By continuing to use our Site, you agree to the terms outlined here.